Delivery & Returns

Last updated · August 2026

Delivery

Orders dispatch from our station in South Wales. Tools, waxes and smaller tins travel by courier. Render is another matter: a render system arrives as 25kg tubs, usually several of them, so larger orders go out on a pallet to kerbside — have somewhere dry ready for it.

The exact delivery cost for your order is shown at checkout, before you pay. If you’re ordering a full render system and want a hand judging quantities or delivery, ask first — WhatsApp us and we’ll sort it before you order.

The 14-day cancellation right

For stocked retail goods, the Consumer Contracts Regulations give you 14 days from delivery to change your mind. To use it:

• Tell us in writing within 14 days of receiving the goods — email Darosinteriors@gmail.com.
• Send the goods back within 14 days of telling us — unused, unopened and in their original packaging. Return carriage is yours unless we sent the wrong thing.
• We refund within 14 days of the goods reaching us, to the original payment method.

The exemption — custom-mixed product

Custom-mixed or tinted product is made to your specification and is exempt from the change-of-mind cancellation right. Once pigment goes into the mix, that tub is yours — it can’t be resold, so it can’t come back. This is stated here and again at checkout before you commit. If you’re unsure about a colour, order a colour chart or ask us for advice first.

Faulty goods

Different rules entirely. If anything arrives damaged, wrong or not as described, your rights under the Consumer Rights Act 2015 apply in full — repair, replacement or refund, at no cost to you. Tell us and we’ll put it right without a fight.

Starting a return

Email Darosinteriors@gmail.com or WhatsApp us with your order number and we’ll take it from there. Related terms are in the terms of business.